Returns & Exchanges

At ENGWE, we stand by the quality of our electric bikes and offer a 30-day return policy to ensure you are completely satisfied with your ride. If your sports gear isn't the perfect fit, we are here to help with a seamless exchange or refund process.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

2

Receive Authorization

Once approved, our team will provide a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our sports equipment warehouse.

3

Package Your Bike

Securely pack the item in its original packaging, ensuring all tools, manuals, and battery chargers are included to avoid restocking fees.

4

Inspection and Refund

After our technicians inspect the returned item for any damages, we will process your refund or ship out your exchange within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing